Shipping & Returns

Shipping and Delivery Policy

All packages are shipped via U.S. Postal Service (USPS). If you’re trying to estimate when a package will be delivered, please note that credit card authorization and verification must be received prior to processing. Although we try our best to fulfill orders within 24 hours, please allow 1-3 business days for processing before your order is shipped. Orders placed after 12:00 PM PST during regular business days (Monday-Friday) are typically processed the next business day.

U.S. Domestic Shipping and Handling Costs

We charge a $6.99 USD flat fee on all orders under $25 USD (with exceptions where, if applicable, we will make clear prior to your purchase). All orders over $25 USD are shipped for free!

Sale Items

Unfortunately items purchased on sale or with a discount code cannot be refunded. Only regular priced items can be refunded.

Damaged Items

S*** happens. We get it. Notify us immediately if the product(s) you received are damaged and we will try to get it fixed immediately.

Return Policy

Our products can be returned within 30 days of the original purchase of the product. To be eligible for a return, please ensure that:

  • The product was purchased within the last 30 days.
  • The product is unopened, in its’ original packaging.
  • Apparel must be unworn, unwashed, with tag(s) and in new condition.
  • You have the receipt, order confirmation or proof of purchase from shopbtw.com. We are unable to accept returns for purchases made from third party retailers.

Products that do not meet this criteria will not be considered for return.

Contact Us

If you have any other questions or concerns about our shipping and return policies, contact us at [email protected] or submit a ticket here.